Tabel of Contents 

Article 1 – Identity of the seller
Article 2 – Scope
Article 3 – Our offer and your order
Article 4 – Right of withdrawal
Article 5 – Price
Article 6 – Payment
Article 7 – Conformity and warranty
Article 8 – Delivery and execution
Article 9 – Sale of alcohol
Article 10 – Force majeure
Article 11 – Intellectual property
Article 12 – Complaints and disputes

Article 1 – Identity of the seller

We are:
Brasserie Lefebvre sa
Chemin du Croly 54
1430 Rebecq

Email address: webshop@brasserielefebvre.be
Phone number: 3267670766
Company number: 0427734366
Bank account number: BE 61192104961217

Article 2 – Scope

1. Our general terms and conditions apply to all contracts concluded with you as a customer. Some conditions only apply to consumers (any natural person who, for exclusively non-professional purposes, acquires or uses products or services put on the market). This will be clearly indicated.
   
2. We only deliver in Belgium. If you provide a delivery address in another country, we may refuse your order.
3. You must be at least 18 years old to place an order. If you are not 18 years old, a parent or legal guardian must place your order. If we realize that a minor has placed an order, we reserve the right to refuse this order.
4. You can always find our general terms and conditions on our website. Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale. However, we ask you to explicitly confirm that you have read and accepted the terms and conditions when placing your order. If you order online, we will also provide you with a copy of these terms in a format that you can save or print, along with the order confirmation (or at the latest upon delivery).
5. If, in addition to these general terms and conditions, additional special conditions are applicable, the above provisions also apply to the additional conditions. If our general terms and conditions are contrary to these additional conditions, you can always, as a consumer, invoke the text that is most favorable to you.

Article 3 – Our offer and your order

1. If an offer has a limited validity period or is subject to certain conditions, we will explicitly state this in the offer.
2. We always describe completely and accurately what we sell to you and how the order process works. The description is in any case detailed enough so that you can make a correct assessment. If we use photos, they are a faithful representation of the goods and/or services offered. 
   
3. To purchase a product, add the product to your cart. Then fill in your contact details, your delivery details, and your billing details. Then choose your delivery method: pick-up at the Brewery or delivery to a specific address. In the last step, you get an overview of your order, you accept our general terms and conditions, and you confirm your payment by pressing the order button with the mention “pay”. Once you have followed these steps, your order is final. 
4. Your order is complete and the contract between us is definitive when we confirm your order by email and when we receive the approval of the card issuer for your payment transaction. If the card issuer refuses to accept your payment, we cannot be held responsible for delivery delays and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4 – Right of withdrawal

If you purchase goods or services as a consumer, you have a period of 14 days to decide if you want to keep these goods. This 14-day period starts upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason (you will have to pay the shipping costs yourself).

However, some goods and products are exempt from the right of withdrawal. This is the case, among others, for food products and beverages. The right of withdrawal for sales on our site does not therefore apply to food products and our beers and beverages.

For products to which the right of withdrawal applies, the following rules and procedures apply:

You must return the goods to us within 14 days of the date on which you informed us of your intention to terminate the contract. You must pay the return shipping costs of the goods. We will indicate the cost (or provide an estimate if it cannot be reasonably calculated in advance).

You can return the goods by mail or courier service.

We will refund the full purchase price within 14 days of receiving the goods or at the latest when you provide proof that you have returned the goods without degradation.

The refund will include delivery costs, unless you have chosen a different mode of delivery from the cheapest standard delivery we offered when you placed your order.

The refund will be made using the same payment method as the one you used to purchase the goods.

During the 14 days following delivery, we expect you to handle the order and its packaging with care. If you still want to return the goods, you can only unpack or use them to the extent necessary to judge whether you want to keep them (as you would in a store). For example, returned goods may be fitted, but not used. If you return the good, you must do so with all accessories delivered, in the original condition, if possible with the original packaging, and taking into account our instructions.

If you go beyond what was necessary to evaluate the characteristics of the good and the good has lost value as a result, we can apply a proportional reduction in value during the refund.

To quickly and correctly exercise your right of withdrawal, please contact us at the following email address: webshop@brasserielefebvre.be

Article 5 – Prices

1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
   
2. Our prices include all taxes, VAT, duties, and services. So, you will never be faced with surprises. 
3. However, we may decide to charge shipping fees in addition to the purchase price. In this case, we will always inform you before you place your order.

Article 6 – Payment

1. We only accept payments via the payment modules offered on our website.  
   
2. We accept Visa, Bancontact, American Express, Mastercard, Paypal.
3. To ensure the security of online payment and your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. No special software is necessary to pay with SSL.  

Article 7 – Conformity and warranty (for all products, except non-food products and beverages)

1. We guarantee that our goods conform to your order and meet the normal expectations you may have, considering the product specifications. We also guarantee that our goods comply with all Belgian laws in force at the time of your order.
2. If the goods delivered are not in conformity with your order, you are entitled, as a consumer, to the legal warranty of two years. This means that if you discover a hidden defect or a defect in the two years following the delivery of the goods, you can have them repaired or replaced for free.
3. To the extent possible and reasonable, you have the choice between repair and replacement. It is only if repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period, that you have the right to demand a reduction in price or the termination of the contract.

Article 8 – Delivery and Execution

1. All goods and services will be delivered to the address you have indicated when placing your order.
2. If items are in stock, the delivery time is usually 1 to 5 working days. The ultimate delivery date is 30 days after receipt of payment.
3. Deliveries are made according to the terms of our carrier Bpost.
4. Once the order is placed, it is prepared on the first working day following the receipt of payment. Then, it is handed over to the delivery service of our carrier:  Bpost. Excerpt communicated by our carrier: “We always try to deliver all national parcels on the next working day. You can always follow the status of your parcel on Track & Trace and the My bpost app. The time indicated is an indication, 95% of parcels are delivered within this window.” Regarding delivery times and tracking your parcel, we invite you to visit the Bpost website: https://www.bpost.be/fr

   Transport costs are indicated on our webshop and are defined according to the weight of the parcel.  Some items are only available for pickup at the brewery during the opening hours of our shop (located at 54, Chemin du Croly, from Monday to Friday from 9:30 am to 5:30 pm). 

5. If we are unable to deliver to you on time, we will always inform you before the delivery deadline expires. We will then agree with you on a new delivery date. If we also do not meet this second deadline, you have the right, as a consumer, to terminate the contract without charge. We will then refund you within 30 days of the dissolution. If we do not inform you before the expiration of the initial delivery deadline, you can, as a consumer, terminate the contract without charge immediately after the expiration of this period. We will refund you within 30 days following the dissolution.
   
6. Our shipments are always at our own risk. You therefore do not have to worry about the loss or damage of goods by mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them (see article 4), you are responsible for their transport.
7. Visible defects must be reported as soon as possible, and in any case within 7 days of delivery. Visible defects include, for example, goods that have been damaged during transport, that do not correspond to the items listed on the delivery note, or that do not match the items you ordered (visible defects).
   You must use the “return form” for this purpose. If you have questions about filling out this return form, please contact one of our employees at the email address webshop@brasserielefebvre.be.
8. We are not responsible for any indirect loss due to late delivery or non-delivery by our carrier. In all cases, our liability is limited to the value of the items that you prove not to have received.
9. In the event that a product is out of stock, we will make every effort to communicate the availability of the product.

Article 9 – Alcohol Sales

1. This website and its contents are in no way intended for minors.
2. In accordance with the Convention of May 12, 2005, concerning the conduct and advertising of drinks containing alcohol which prohibits the distribution of alcohol to minors under 18 years of age, the Customer undertakes to have the legal age required at the date of the order. The Buyer, whoever they are, is solely responsible for the accuracy of the information they provide via the Site.
3. In the context of orders placed by minors, Brasserie Lefebvre reserves the right to refuse this transaction.
4. The user of the website agrees not to browse the Brasserie Lefebvre website if they are a minor.
   

Article 10 –  Force majeure

1. In case of force majeure, we are not obliged to fulfill our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure or definitively dissolve the contract. In case of force majeure, we are not obliged to pay you any compensation. 
2. Force majeure is any circumstance beyond our control and control that prevents the execution of our obligations in whole or in part. These circumstances include strikes, fires, business disruptions, energy disruptions, disruptions of a network or connection (telecommunications) or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties used, etc. 

Article 11 – Intellectual Property

1. Our website, our logos, texts, images, names, and all our communications in general are protected by intellectual property rights, which belong to us or to our suppliers or other rights holders.
2. It is forbidden to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior written and explicit consent.
3. Downloading logos and packshots is reserved for advertising purposes (e.g., for events, in the form of posters, banners, …) or to illustrate press articles.

Article 12 – Complaints and Disputes

1. We obviously wish that all our customers are 100% satisfied. However, if you have complaints about our services, you can contact us at webshop@brasserielefebvre.be. We will do everything in our power to handle your complaint within 7 days.
2. All contracts we enter into with our customers, regardless of their place of residence, are exclusively governed by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general conditions will be based, in the first instance, on the Belgian law concerning Market Practices and Consumer Protection, as included in the Economic Law Code.
3. As a consumer, you also have the option of settling the dispute amicably. You can contact the federal government’s consumer mediator service for this purpose. It is authorized to receive any request for extrajudicial settlement of consumer disputes. It will either handle the request itself or forward it to a qualified entity. The consumer ombudsman service can be contacted via this link: https://consumerombudsman.be/en.  
4. In the case of cross-border disputes, you can also use the European Union’s online dispute resolution platform via this link: http://ec.europa.eu/odr.